Deliveries

FREE Express Delivery On Orders Over £500

We believe it’s important to be completely transparent about delivery charges.

So that’s why we offer our customer a delivery service that’s quick, simple and always great value.

  • For orders over £500, Express Delivery is free*
  • For orders under £500, Express Delivery is just £30
We also offer a £15 delivery option for smaller orders weighing less than 18kg.

*to most mainland UK postcodes

    Choose a Convenient Delivery Date

    Before you checkout you’ll be able to choose a convenient weekday for delivery. Please note that we're unable to deliver on bank holidays and weekends.

    Unfortunately delivery dates are not 100% guaranteed so we do not recommend booking in any tradespeople until you have received and checked your order. 

    Delivery Times

    Deliveries are generally made between 8am and 6pm - unfortunately we’re unable to offer specific time slots.
    We do ask the delivery drivers to call one hour ahead, where it’s safe and possible to do so. 

    Pallet Sizes

    To ensure safe delivery of your tiles, pallet delivery is required on any orders that weigh over 18kg. These pallets are generally 'half' or 'full' size and measure approximately:

    • Half size - 80 x 60 cm
    • Full size - 80 x 120 cm

    Please note that for larger orders (over 1000kg), we may dispatch your order on two or more pallets. Don’t worry - we won’t charge you for this!

    Kerbside Delivery

    In common with most pallet deliveries, our deliveries are made to the kerbside only.
    This means they won’t necessarily be made to your driveway or front door. Delivery drivers are not insured to enter your property, open the pallet or physically handle any tiles.

    Tiles are heavy and some boxes can weigh up to 30kg. Unfortunately our delivery partners are unable to take away the pallet or any packaging. We recommend arranging for help to immediately move your order into your property.

    Accepting Your Delivery

    Please ensure that a responsible person is present upon delivery to inspect, check and sign for your order.

    • Inspect for any damage
    • Check all items are present
    • Sign to accept the delivery

    If you see or suspect any damage, then you must follow the guidelines below.

    Damages

    We operate to extremely high standards, so we’re very sorry if there’s some damage to your order.
    All orders leave our warehouse in perfect condition, but damage can sometimes happen in transit.

    If you see or suspect damage of any description then please do the following within 24 hours of receiving your order. 

    • Sign DAMAGED on the delivery note
    • Take photos of all damaged tiles
    • Complete our Damages Form

    For sustainable reasons, we do recommend that damaged tiles are kept and used for cuts on your project whenever possible. 

    Once your form has been received and checked, we can then dispatch free replacements or credit you for the cost of the damaged tiles.

    Unfortunately we cannot issue and despatch free replacements until your form and photos have been received correctly. 

    Access issues

    Please inform us in advance if there’s any local access issues such as narrow lanes, repair works or road closures. This way, we’ll be able to make alternate arrangements if required, so there’s no delay to your delivery.
    There may be an extra charge if a smaller vehicle or re-delivery is required - we’ll discuss this with you, where necessary.

    Cancelling Your Order

    Need to cancel your order? Please contact help@porcelainsuperstore.co.uk within two hours of placing your order. We generally dispatch our orders very quickly and if your order has already left our premises, a redelivery charge may apply.

    Changing Your Order

    We can only amend quantities, delivery dates or addresses if you contact us within two hours of placing your order. Otherwise, redelivery charges will apply.

    Late Deliveries

    Please note that very occasionally, there may be a delay to your delivery that’s outside our control. This is usually down to events such as bad traffic or weather conditions. In this case, we’ll do our very best to let you know.

    We cannot be held liable for any costs arising from a delayed delivery, so we would advise not booking in tradespersons until after your order has been delivered.

    Surcharge and Island Postcodes

    An additional delivery charge will apply to certain postcodes:

    £65 - Remote postcodes:
    FK20-21, G83-84, PA21-38, PH33, PH36-41, PH49-50, TR17-26, AB, IV0-39, IV63, KW1-14, PH19-32, PH34-35

    £100 - Northern Ireland, Isle of Wight, Channel Islands, Isle of Man and Scottish islands:
    HS, IV40-56, PA20, PA40+, PH42-44, KA27-28,ZE, KW15-17, PO30-41, GY, IM, JE

    Delivery to these remote and island postcodes takes a minimum of 7 working days.

    Can you store tiles for me?

    Ready to order but don’t need your tiles immediately? We can store your order in our warehouse for up to two months, completely free. There may be a small charge if you’d like us to hold your tiles a little longer.

    Please contact help@porcelainsuperstore.co.uk for further details.

    Returns

    If you change your mind after your tiles arrive don’t worry - we offer a fuss-free 30 days return policy. Just send your order back to us and we’ll refund you in full, excluding the original delivery charge, if applicable.
    Please visit our returns page for more information.