Deliveries

Due to Covid-19, the delivery network across the UK is currently under severe pressure. On some occasions, there may be a slight delay with your order arriving - if this is the case, we’ll do our very best to let you know in advance.

Our Delivery Options

Your delivery price is based upon the total cost of your order and your chosen delivery service. 

To ensure safe delivery of your tiles, pallet delivery is required on any orders that weigh over 18kg. 
Our pallet service options are below.

Service
Price
Minimum Timescales
Standard Delivery (Working days)
Orders over £500
Free 5 days
Orders under £500 £30
5 days
Express Delivery £50 2 days
Island postcode £100 7 days
Remote postcodes £65
7 days

We also offer a parcel delivery service on smaller orders under 18kg.

Service Price Minimum Timescales
Standard Delivery
(Working days)
Overs over £500 Free 5 days
Orders under £500
£15
5 days
Express Delivery £50
2 days
Island & Remote postcodes £65 7 days


Please note that for larger orders (over 1000kg), we may dispatch your order on two or more pallets. Don’t worry - we won’t charge you for this!


Your Delivery Date

At the checkout you'll be given an estimated delivery date which is dependant on the service you choose.

Please note delivery dates are not guaranteed and we do not recommend booking in any tradespeople until you have received and checked your order. 

Delivery Times

Deliveries are generally made between 8am and 6pm - unfortunately we’re unable to offer specific time slots.
We do ask the delivery drivers to call one hour ahead, where it’s safe and possible to do so. 

Pallet Sizes

Most of our orders are sent on half or full size wooden pallets.
These measure approximately:

  • Half size - 80 x 60 cm
  • Full size - 80 x 120 cm

Kerbside Delivery

In common with most pallet deliveries, our deliveries are made to the kerbside only.
This means they won’t necessarily be made to your driveway or front door. Delivery drivers are not insured to enter your property, open the pallet or physically handle any tiles.

Tiles are heavy and some boxes can weigh up to 30kg. Unfortunately our delivery partners are unable to take away the pallet or any packaging. We recommend arranging for help to immediately move your order into your property.

Accepting Your Delivery

Please ensure that a responsible person is present upon delivery to inspect, check and sign for your order.

  • Inspect for any damage
  • Check all items are present
  • Sign to accept the delivery

If you see or suspect any damage, then you must follow the guidelines below.

Damages

We operate to extremely high standards, so we’re very sorry if there’s some damage to your order.
All orders leave our warehouse in perfect condition, but damage can sometimes happen in transit.

If you see or suspect damage of any description then please do the following within 24 hours of receiving your order. 

  • Sign DAMAGED on the delivery note
  • Take photos of all damaged tiles
  • Complete our Damages Form

For sustainable reasons, we do recommend that damaged tiles are kept and used for cuts on your project whenever possible. 

Once your form has been received and checked, we can then dispatch free replacements or credit you for the cost of the damaged tiles.

Unfortunately we cannot issue and despatch free replacements until your form and photos have been received correctly. 

Access issues

Please inform us in advance if there’s any local access issues such as narrow lanes, repair works or road closures. This way, we’ll be able to make alternate arrangements if required, so there’s no delay to your delivery.
There may be an extra charge if a smaller vehicle or re-delivery is required - we’ll discuss this with you, where necessary.

Cancellations

Need to change or cancel your order? Please contact help@porcelainsuperstore.co.uk as soon as possible. If your order has already left our premises, a redelivery charge may apply.

Late Deliveries

Please note that very occasionally, there may be a delay to your delivery that’s outside our control. This is usually down to events such as bad traffic or weather conditions. In this case, we’ll do our very best to let you know.

We cannot be held liable for any costs arising from a delayed delivery, so we would advise not booking in tradespersons until after your order has been delivered.

Surcharge and Island Postcodes

An additional delivery charge will apply to certain postcodes:

£65 - Remote postcodes:
FK20-21, G83-84, PA21-38, PH33, PH36-41, PH49-50, TR17-26, AB, IV0-39, IV63, KW1-14, PH19-32, PH34-35

£100 - Northern Ireland, Isle of Wight, Channel Islands, Isle of Man and Scottish islands:
HS, IV40-56, PA20, PA40+, PH42-44, KA27-28,ZE, KW15-17, PO30-41, GY, IM, JE

Delivery to these remote and island postcodes takes a minimum of 7 working days.

Can you store tiles for me?

Ready to order but don’t need your tiles immediately? We can store your order in our warehouse for up to two months, completely free. There may be a small charge if you’d like us to hold your tiles a little longer.

Please contact help@porcelainsuperstore.co.uk for further details.

Returns

If you change your mind after your tiles arrive don’t worry - we offer a fuss-free 30 days return policy. Just send your order back to us and we’ll refund you in full, excluding the original delivery charge, if applicable.
Please visit our returns page for more information.