Returning Your Order

Changed your mind or not 100% happy?
Don't worry - we offer a generous 30 days return policy!

Just send your order back to us and we'll refund you in full, excluding any original delivery charges.
Please note:

  • If you are not fully happy with the goods you have received, you can return them to us within 30 days of receipt, providing they are in original resalable condition
  • We can only accept returns on your full order. Unfortunately we can't accept returns on leftovers or part orders
  • All tiles must be undamaged and in their original, unopened packaging. We can't accept returns on unboxed or damaged tiles
  • Transport back to our warehouse must be arranged by yourself. Please note we can't cover the cost of this
  • We recommend securely wrapping the tiles a pallet and using a reputable pallet company such as
  • We'll refund you in full once your order arrives into our warehouse and has been checked through
  • Refunds can take up to 7 working days to reach your account
If you wish to return your order, please complete our Returns Form below.
Once we've received your completed form, we'll send you a returns confirmation which you must print and attach to the pallet(s) you are returning.