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Returning Your Order | Porcelain Superstore

Changed your mind or not 100% happy?
Don't worry - we offer a generous 30 days return policy!

Just send your order back to us and we'll refund you in full, excluding any original delivery charges.
Please note:

  • We can only accept returns on your full order. Unfortunately we can't accept returns on leftovers or part orders
  • All tiles must be undamaged and in their original, unopened packaging. We can't accept returns on unboxed or damaged tiles
  • Transport back to our warehouse must be arranged by yourself. Please note we can't cover the cost of this
  • We recommend securely wrapping the tiles to the pallet they were delivered on and using a reputable pallet company such as www.nationalpallets.co.uk
  • We'll refund you in full once your order arrives into our warehouse and has been checked through
  • Refunds can take up to 7 working days to reach your account
If you wish to return your order, please complete our Returns Form below.
Once we've received your completed form, we'll send you a returns confirmation which you must print and attach to the pallet(s) you are returning.